Kiosk Machine
Kiosk Machine
Work projects (Smart Axiata)
Work projects (Smart Axiata)
My Role
UX UI Designer
Type
Telco SaaS
Tools
Figma, FigJam
Timeline
Jan-March 2024
My Role
UX UI Designer
Type
Telco SaaS
Tools
Figma, FigJam
Timeline
Jan-March 2024
•
Kiosk
•
Product Design
•
System Design
Overview
Overview
Simplifies SIM registration with a self-service kiosk
Simplifies SIM registration with a self-service kiosk
Smart Kiosk enables customers to purchase and register SIM cards without visiting a retail store. As a UX/UI designer, I worked closely with researchers, developers, and stakeholders to continuously refine the experience through usability testing while balancing changing compliance requirements and technical limitations.
Smart Kiosk enables customers to purchase and register SIM cards without visiting a retail store. As a UX/UI designer, I worked closely with researchers, developers, and stakeholders to continuously refine the experience through usability testing while balancing changing compliance requirements and technical limitations.
How do you design a self-service kiosk that remains easy to use despite changing government regulations and technical constraints?
How do you design a self-service kiosk that remains easy to use despite changing government regulations and technical constraints?
Product Goals
Product Goals
Ensure 24/7 availability to customers
Ensure 24/7 availability to customers
Reduce dependence on retial stores
Simplify SIM registration
Support airport self-service onboarding
Maintain compliance with changing regulations
Reduce dependence on retial stores
Simplify SIM registration
Support airport self-service onboarding
Maintain compliance with changing regulations
Challenges
Challenges
Limit resources and short timeline
Limit resources and short timeline
Technical
Vendor-controlled architecture
Limited interaction customization
Business
Government regulations changed frequently
Multiple stakeholders
UX
First-time kiosk users
Long registration flow
Technical
Vendor-controlled architecture
Limited interaction customization
Business
Government regulations changed frequently
Multiple stakeholders
UX
First-time kiosk users
Long registration flow
Design Approach
Design Approach
User Research
↓
Prototype
↓
Test with customers
↓
Refine with developers
↓
Iterate
“How can we meet both user-centered and technically feasible?” 🧐
Insights
Insights
Design decisions make less cognitive load
Design decisions make less cognitive load
Insight 1
Users couldn't tell which SIM belonged to which ID.
Design Solution: Added step-by-step confirmation and paired one SIM with one ID during registration.
Insight 2
Unaware that passport registration required an additional visa verification step, leading to confusion and failed registration attempts.
Design Solution: Separated the passport registration flow and introduced contextual guidance to explain the additional verification requirements clearly.
Insight 3
First-time kiosk users hesitated during face scanning.
Design Solution: Designed visual instructions and real-time guidance to support successful identity verification.
Insight 1
Users couldn't tell which SIM belonged to which ID.
Design Solution: Added step-by-step confirmation and paired one SIM with one ID during registration.
Insight 2
Unaware that passport registration required an additional visa verification step, leading to confusion and failed registration attempts.
Design Solution: Separated the passport registration flow and introduced contextual guidance to explain the additional verification requirements clearly.
Insight 3
First-time kiosk users hesitated during face scanning.
Design Solution: Designed visual instructions and real-time guidance to support successful identity verification.
Interface Design
Interface Design
What I Learned
What I Learned
This project taught me that successful product design is often about balancing competing constraints. Every design decision had to satisfy user needs, technical limitations, vendor capabilities, and evolving government regulations simultaneously.
This project taught me that successful product design is often about balancing competing constraints. Every design decision had to satisfy user needs, technical limitations, vendor capabilities, and evolving government regulations simultaneously.
THANK YOU!
THANK YOU!
Thanks for taking the time to explore this project.
I’m always open to feedback and would love to hear your thoughts.
“If you’re interested, feel free to dive into the next project.” 😍🤩
Thanks for taking the time to explore this project.
I’m always open to feedback and would love to hear your thoughts.
“If you’re interested, feel free to dive into the next project.” 😍🤩
Thank You for
visiting my site.
Socials
Have any Question? Feel free to reach out on LinkedIn or Email me: yimpanhchakporreaksmey@gmail.com
Copyrights © 2026 Yim All Rights Reserved
Thank You for
visiting my site.
Socials
Have any Question? Feel free to reach out on LinkedIn or Email me: yimpanhchakporreaksmey@gmail.com
Copyrights © 2026 Yim All Rights Reserved
Thank You for
visiting my site.
Socials
Have any Question? Feel free to reach out on LinkedIn or Email me: yimpanhchakporreaksmey@gmail.com
Copyrights © 2026 Yim All Rights Reserved